Privacy Policy

1. Introduction

Sandquay ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website or engage with our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: includes first name, last name, username, or similar identifier.
• Contact Data: includes email address, telephone number, and postal address.
• Technical Data: includes IP address, browser type and version, time zone setting, operating system, and other technology on the devices used to access our website.
• Usage Data: includes information about how you use our website and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity and Contact Data by filling in forms or corresponding with us by post, phone, email, or otherwise.
• Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies and similar technologies.
• Third parties: We may receive personal data about you from various third parties, such as analytics providers or service partners.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new client and manage our relationship with you.
• To provide and improve our website content and services.
• To respond to your enquiries and communicate with you regarding our services.
• To send you updates, newsletters, or marketing communications, where you have consented to receive them.
• To administer and protect our business and website, including troubleshooting, data analysis, and testing.
• To comply with a legal or regulatory obligation.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, enhance your browsing experience, and analyse how our website is used. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or may not function properly.

6. Data Sharing and Disclosure

We may share your personal data with the following parties:

• Service providers who provide IT, system administration, or analytics services.
• Professional advisers including lawyers, bankers, auditors, and insurers where necessary.
• Regulatory bodies and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes.

7. Data Security

We have implemented appropriate technical and organisational measures designed to protect the security of any personal information we process. However, no electronic transmission or storage of information can be guaranteed to be completely secure. We cannot guarantee absolute security of your personal data.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

9. Your Legal Rights

Depending on your jurisdiction, you may have rights under applicable data protection laws in relation to your personal data, which may include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we rely on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided on our Contact page.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so that we can take appropriate action.

12. International Transfers

We may transfer, store, and process your personal data in countries other than your own. Where we do so, we will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. The "Last updated" date at the top of this page indicates when this policy was last revised.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please get in touch via our Contact page. We will endeavour to respond to all reasonable requests within a reasonable timeframe.