Support

Frequently Asked Questions

Answers to the questions we hear most often about how Sandquay works, what it costs, and what you can expect as a client.

What does Sandquay actually do?

Sandquay combines AI-assisted analysis with a systematic investment process to help identify and manage long-term portfolio positions. We focus on capital preservation and steady growth rather than short-term speculation, using consistent rules-based decision-making to reduce emotional bias.

Who is this service designed for?

Our approach is built for individuals who want a disciplined, long-term investing process rather than active day-to-day trading. It suits people who value transparency and structure over frequent, reactive decisions.

How does the AI-guided analysis work?

The AI component supports our methodology by processing data and flagging patterns consistently, removing some of the guesswork and emotional reactions that often affect manual decision-making. The final process is systematic, not automated trading on your behalf without oversight.

Is my capital guaranteed or protected from loss?

No investment approach can guarantee returns or eliminate risk. Sandquay's methodology is oriented toward capital preservation and reducing unnecessary risk, but all investing carries the possibility of loss. Please review our Terms of Service and consider your own risk tolerance before proceeding.

What does getting started involve?

You begin with an initial analysis of your goals and circumstances, followed by a structured onboarding process. From there, our systematic approach guides ongoing decisions. You can find a step-by-step overview on our Features page.

How much does it cost to work with Sandquay?

Pricing depends on the scope of the service you need. We don't publish a generic rate because every situation is different — please get in touch via our Contact page and we'll walk you through the options relevant to you.

How transparent is your process?

Transparency is core to how we operate. We aim to make our methodology, reasoning, and ongoing decisions understandable rather than opaque. You can read more about our approach to openness on the Why Choose Us page.

Can I ask questions or make changes once I've started?

Yes. You can reach out at any time through our Contact page with questions or to discuss adjustments to your arrangement. We're happy to clarify anything about the process as you go.

Is Sandquay regulated or authorised?

We encourage you to review our Terms of Service and Privacy Policy, and to contact us directly with any specific questions about regulatory status, as this is important information you should confirm before proceeding.

How is my personal and financial data handled?

We take data handling seriously and outline exactly what we collect and why in our Privacy Policy. If you have specific concerns about your information, our team is available to answer them directly.

What happens if I want to stop using the service?

You're free to discontinue at any point. Details on how arrangements can be ended are set out in our Terms of Service, and we're also happy to talk through the process directly if you contact us.

Still have questions?

If you didn't find what you were looking for, reach out directly and we'll be glad to help.